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ISO 10002 Steps for Certification

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Frequently Asked Questions about ISO 10002

  

Key Steps for ISO 10002 Certification

  

Training

What is ISO 10002?

ISO 10002 is a customer satisfaction standard that assists companies in strategically understanding and managing their customers’ complaints.

When was ISO 10002 released?

ISO 10002 was released in 2004.

Who released ISO 10002?

ISO 10002 was released by the International Standards Organization.

What is the latest standard for ISO 10002?

The latest standard is ISO 10002:2004

Who needs to get ISO 10002 certified?

ISO 10002 is voluntary but extremely beneficial to any business regardless of size, as the standard applies to customer satisfaction.

What are the benefits of achieving ISO 10002 certification?

ISO 10002 improves internal operations, helps retain customers, and increases company reputation.

What is the time duration required for a company to achieve ISO 10002 certification?

ISO 10002 certification can be achieved in as little as 90 days depending upon the company commitment.

What are the certification steps?

Please visit http://accelcert.com/iso10002.html for the necessary certification steps.

Where can I get help with consulting?

Please visit http://www.accelcert.com for assistance with consulting.

Where can I get help to achieve ISO 10002 certification with written guarantee?

ISO Accelerate Group offers written guarantee certification services with the condition your company will comply with recommendations.

Where can I get training for ISO 10002?

ISO Accelerate Group offers online, onsite, and customized training. Please visit http://www.accelcert.com for more information.

Where can I get online training and certification?

Quality University provides online training and certification. For more information, follow this link: http://www.qualityuniversity.com

My company is ISO 9001 certified. Where can I get help to upgrade to ISO 10002?

Please visit http://www.accelcert.com for more information.

Where can I get the cost information for ISO 10002 consulting?

Please contact Accelcert at 1-888-476-9103 for specific quotes.

Where can I get the cost information for ISO 10002 certification?

Please contact Accelcert at 1-888-476-9103 for specific quotes.

 

*The above information is provided for the better understanding of the specific standard, certification process, consulting, and training resources. We do recommend that you or your company should refer to the latest standards and verify information and/or contact the resources listed, or as applicable.

 
Step 1
Prepare ISO 10002 Implementation Plan and Detailed Schedule Accelerate & Clients
ACCELERATE
 + Prepare plan for the ISO 10002 Quality System Development
(Accelerate will work with Client)
Step 2
ISO 10002 Gap Assessment
ACCELERATE
 + Perform the ISO 10002 Gap Assessment to Identify GAPS between the standard and what exist.
(Accelerate will prepare the report)
Step 3
ISO 10002 Training (Auditors)
ACCELERATE
 + Train the ISO 10002 Internal Auditors and Process Owners to the Standard.
Upon passing the exam, process owner taking training will get qualified as Internal Auditor
and Lead Auditor Accelerate will issue certificate.
Step 4
ISO 10002 Implementation Training
ACCELERATE
 + Train process owners to ISO 10002 Implementation Process.
(Accelerate will perform the activity)
ISO will issue certificate on passing exam.
Step 5
ISO 10002 Quality Policy (Define & Document)
Accelerate & Client
ACCELERATE
 + Define ISO 10002 Quality Policy to internal and external customers.
(Accelerate will prepare Quality Policy working with Client
Step 6
ISO 10002 Quality Objectives
(Define & Document)
Accelerate & Client
ACCELERATE
 + Define ISO 10002 Quality Objective with reference to Quality Policy.
(Accelerate will prepare working with Client)
Step 7
ISO 10002 Measurement Analysis & Improvement
(Define & Document)
ACCELERATE
 + Define ISO 10002 Measurement Analysis Process for continuous improvement.
(Accelerate will prepare working with Client)
Step 8
ISO 10002 Quality Planning (Define & Document)
ACCELERATE
 + Define ISO 10002 Quality Planning Process.
(Accelerate will prepare working with Client)
Step 9
ISO 10002 Executive Management Training
ACCELERATE
 + Train ISO 10002 Executive Management for the process for Conducting Management Review.
(Accelerate will issue certificate)
Step 10
ISO 10002 Documentation of Data Control
-Development of a consistent
approval process
ACCELERATE
 + Define ISO 10002 Documentation and Data Control Process for development
and Management of Documentation Control System.
(Accelerate will develop, works with Client, which include infrastructure for Documentation Control)
Step 11
ISO 10002 Level I (Quality Manual)
ACCELERATE
 + Prepare ISO 10002  Quality Manual.
Document the Company Policy in the manual for compliance to the standard.
(Accelerate will prepare for Client)
Step 12
ISO 10002 Level II (Standard Operating Procedures)
ACCELERATE
 + Define the ISO 10002 process and the interaction between the processes.
Document each process in compliance with the standard.
(Accelerate will prepare with Client)
Step 13
ISO 10002 Level III (Work Instructions) Draft
Accelerate & Client
ACCELERATE
 + Document the ISO 10002 processes in detail if needed.
(Accelerate will work with Client)
Step 14
ISO 10002 Level I (Quality Manual)
Approval/Sign-Off Client
ACCELERATE
 + Have Top Management sign the ISO 10002 Quality Manual.
(Client works with Accelerate)
Step 15
ISO 10002 Level II (SOP)
Approval/Sign-Off
Client & Accelerate
ACCELERATE
 + Have all ISO 10002 procedures approved by process owners and concerned functions.
(Client works with Accelerate)
Step 16
ISO 10002 Level III (Work Instructions)
Approval/Sign-Off
Client & Accelerate
ACCELERATE
 + Have ISO 10002 work instruction signed-off by concerned functions.
(Client works with Accelerate)
Step 17
First ISO 10002 Internal Audit (by qualified Internal Auditors) Client & Accelerate
ACCELERATE
 + Perform first ISO 10002 Internal Audit. This audit will be conducted by independent Internal Certified Auditors. (Client will perform with support from Accelerate)
Step 18
ISO 10002 Corrective & Preventive Actions, customer, vendor, quality Client & Accelerate
ACCELERATE
 + Do close loop ISO 10002 corrective and preventive action for all issues including issues from Internal Audit (STEP 17). (Client will perform with  Accelerate)
Step 19
First ISO 10002 Management Review (Performed by Management Rep. & Executive Mgmt.)
ACCELERATE
 + Conduct ISO 10002 Management Review as per Management Review procedures. (Client works with Accelerate)
Step 20
Second ISO 10002 Internal Audit (By Qualified Internal Auditors)
Accelerate & Client
ACCELERATE
 + Perform second ISO 10002 Internal by Certified Internal Auditors (same as STEP 17). (Client works with Accelerate)
Step 21
ISO 10002 Corrective & Preventive Action for 2nd Internal Audit
Accelerate & Client
ACCELERATE
 + Perform close loop ISO 10002 corrective and preventive action (Same as STEP 18). (Client works with Accelerate)
Step 22
ISO 10002 Second Management Review (By Executive Mgmt.) Client & Accelerate
ACCELERATE
 + Perform ISO 10002 Management Review as per Management Review Procedure (same as STEP 19).
(Client works with Accelerate)
Step 23
Registrar ISO 10002 Pre-Assessment (Optional Activity) Registrar Client & Accelerate
ACCELERATE
 + Registrar (an independent certifying body) to perform ISO 10002 Pre-Assessment (Accelerate will support)
Step 24
ISO 10002 Corrective & Preventive Actions to registrar finding Accelerate & Client
ACCELERATE
 + Do close loop ISO 10002 corrective actions (same as STEP 18 & 21) (Client works with Accelerate)
Step 25
Accelerate ISO 10002 Documentation Review
ACCELERATE
 + Accelerate Review the complete ISO 10002 system for compliance to standard.
Step 26
Accelerate Assessment for ISO 10002
ACCELERATE
 + Accelerate perform ISO 10002 audit for identifying issues to related Implementation.
Step 27
ISO 10002 Corrective & Preventive Actions
ACCELERATE
 + Do close loop ISO 10002 corrective & preventive action for all issues raised (STEP 25 & 26)(Accelerate works with Client)
Step 28
Final ISO 10002 Registration Audit
ACCELERATE
 + Registrar perform the final ISO 10002 Registration Audit. (Accelerate will support)
Step 29
Prepare ISO 10002 action plan for registrar finding
ACCELERATE
 + Submit ISO 10002 Action Plan & close Registrar Findings.. (Accelerate works with Client)
Step 30
Client Certified for ISO 10002
ACCELERATE
 + Accelerate Registered Client in Accelerate Database as "ISO 10002 Certified"
Step 31
ISO 10002 Maintaining Upgrade & Training
ACCELERATE
 + Accelerate will provide. (If desired)

Please call us for training information.

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