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TL 9000 Standards Steps for Certification
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Frequently Asked Questions about TL 9000

  

 

Key Steps for TL 9000 Certification

          

 

Online Training Link (Quality University)

What is TL 9000?

TL 9000 is a standard that applies to telecommunications providers and suppliers.

Who released TL 9000?

TL 9000 was released by the Quality Excellence for Suppliers of Telecommunications forum (QUEST)

Who needs to get TL 9000 certified?

Many telecommunications service providers are now making TL 9000 certification mandatory. TL 9000 applies only to companies working with telecommunications.

What are the benefits of achieving TL 9000 certification?

TL 9000 offers several benefits. It improves performance and reduces general costs within the company, allowing more efficient and cost effective customer service, better company reliability, and employee motivation.

What is the time duration required for a company to achieve TL 9000 certification?

TL 9000 certification can be achieved in as little as 90 days depending upon the company commitment.

What are the certification steps?

Please visit http://accelcert.com/tl9000.html for steps to certification.

Where can I get help with consulting?

Please visit http://www.accelcert.com for assistance with consulting.

Where can I get help to achieve TL 9000 certification with a written guarantee?

ISO Accelerate Group offers written guarantee certification services with the condition your company will comply with recommendations.

Where can I get training for TL 9000?

ISO Accelerate Group offers online, onsite, and customized training. Please visit http://www.accelcert.com for more information.

Where can I get online training and certification?

Quality University provides online training and certification. For more information, follow this link: http://www.qualityuniversity.com

My company is ISO 9001 certified. Where can I get help to upgrade to TL 9000?

Please visit http://www.accelcert.com for more information.

Where can I get free cost information for TL 9000 consulting?

Please contact Accelcert at 1-888-476-9103 for specific quotes.

Where can I get free cost information for TL 9000 certification?

Please contact Accelcert at 1-888-476-9103 for specific quotes.

Where can I get a free audit checklist for TL 9000?

Please contact Accelcert at 1-888-476-9103 for specific quotes.

 

*The above information is provided for the better understanding of the specific standard, certification process, consulting, and training resources. We do recommend that you or your company should refer to the latest standards and verify information and/or contact the resources listed, or as applicable.

 

 
Step 1
Prepare TL 9000 Implementation Plan and Detailed Schedule Accelerate & Clients
ACCELERATE
 + Prepare plan for the TL 9000 Quality System Development
(Accelerate will work with Client)
Step 2
TL 9000 Gap Assessment
ACCELERATE
 + Perform the TL 9000 Gap Assessment to Identify GAPS between the standard and what exist.
(Accelerate will prepare the report)
Step 3
TL 9000 Training (Auditors)
ACCELERATE
 + Train the TL 9000 Internal Auditors and Process Owners to the Standard.
Upon passing the exam, process owner taking training will get qualified as Internal Auditor
and Lead Auditor Accelerate will issue certificate.
Step 4
TL 9000 Implementation Training
ACCELERATE
 + Train process owners to TL 9000 Implementation Process.
(Accelerate will perform the activity)
ISO will issue certificate on passing exam.
Step 5
TL 9000 Quality Policy (Define & Document)
Accelerate & Client
ACCELERATE
 + Define TL 9000 Quality Policy to internal and external customers.
(Accelerate will prepare Quality Policy working with Client
Step 6
TL 9000 Quality Objectives
(Define & Document)
Accelerate & Client
ACCELERATE
 + Define TL 9000 Quality Objective with reference to Quality Policy.
(Accelerate will prepare working with Client)
Step 7
TL 9000 Measurement Analysis & Improvement
(Define & Document)
ACCELERATE
 + Define TL 9000 Measurement Analysis Process for continuous improvement.
(Accelerate will prepare working with Client)
Step 8
TL 9000 Quality Planning (Define & Document)
ACCELERATE
 + Define TL 9000 Quality Planning Process.
(Accelerate will prepare working with Client)
Step 9
TL 9000 Executive Management Training
ACCELERATE
 + Train TL 9000 Executive Management for the process for Conducting Management Review.
(Accelerate will issue certificate)
Step 10
TL 9000 Documentation of Data Control
-Development of a consistent
approval process
ACCELERATE
 + Define TL 9000 Documentation and Data Control Process for development
and Management of Documentation Control System.
(Accelerate will develop, works with Client, which include infrastructure for Documentation Control)
Step 11
TL 9000 Level I (Quality Manual)
ACCELERATE
 + Prepare TL 9000  Quality Manual.
Document the Company Policy in the manual for compliance to the standard.
(Accelerate will prepare for Client)
Step 12
TL 9000 Level II (Standard Operating Procedures)
ACCELERATE
 + Define the TL 9000 process and the interaction between the processes.
Document each process in compliance with the standard.
(Accelerate will prepare with Client)
Step 13
TL 9000 Level III (Work Instructions) Draft
Accelerate & Client
ACCELERATE
 + Document the TL 9000 processes in detail if needed.
(Accelerate will work with Client)
Step 14
TL 9000 Level I (Quality Manual)
Approval/Sign-Off Client
ACCELERATE
 + Have Top Management sign the TL 9000 Quality Manual.
(Client works with Accelerate)
Step 15
TL 9000 Level II (SOP)
Approval/Sign-Off
Client & Accelerate
ACCELERATE
 + Have all TL 9000 procedures approved by process owners and concerned functions.
(Client works with Accelerate)
Step 16
TL 9000 Level III (Work Instructions)
Approval/Sign-Off
Client & Accelerate
ACCELERATE
 + Have TL 9000 work instruction signed-off by concerned functions.
(Client works with Accelerate)
Step 17
First TL 9000 Internal Audit (by qualified Internal Auditors) Client & Accelerate
ACCELERATE
 + Perform first TL 9000 Internal Audit. This audit will be conducted by independent Internal Certified Auditors. (Client will perform with support from Accelerate)
Step 18
TL 9000 Corrective & Preventive Actions, customer, vendor, quality Client & Accelerate
ACCELERATE
 + Do close loop TL 9000 corrective and preventive action for all issues including issues from Internal Audit (STEP 17). (Client will perform with  Accelerate)
Step 19
First TL 9000 Management Review (Performed by Management Rep. & Executive Mgmt.)
ACCELERATE
 + Conduct TL 9000 Management Review as per Management Review procedures. (Client works with Accelerate)
Step 20
Second TL 9000 Internal Audit (By Qualified Internal Auditors)
Accelerate & Client
ACCELERATE
 + Perform second TL 9000 Internal by Certified Internal Auditors (same as STEP 17). (Client works with Accelerate)
Step 21
TL 9000 Corrective & Preventive Action for 2nd Internal Audit
Accelerate & Client
ACCELERATE
 + Perform close loop TL 9000 corrective and preventive action (Same as STEP 18). (Client works with Accelerate)
Step 22
TL 9000 Second Management Review (By Executive Mgmt.) Client & Accelerate
ACCELERATE
 + Perform TL 9000 Management Review as per Management Review Procedure (same as STEP 19).
(Client works with Accelerate)
Step 23
Registrar TL 9000 Pre-Assessment (Optional Activity) Registrar Client & Accelerate
ACCELERATE
 + Registrar (an independent certifying body) to perform TL 9000 Pre-Assessment (Accelerate will support)
Step 24
TL 9000 Corrective & Preventive Actions to registrar finding Accelerate & Client
ACCELERATE
 + Do close loop TL 9000 corrective actions (same as STEP 18 & 21) (Client works with Accelerate)
Step 25
Accelerate TL 9000 Documentation Review
ACCELERATE
 + Accelerate Review the complete TL 9000 system for compliance to standard.
Step 26
Accelerate Assessment for TL 9000
ACCELERATE
 + Accelerate perform TL 9000 audit for identifying issues to related Implementation.
Step 27
TL 9000 Corrective & Preventive Actions
ACCELERATE
 + Do close loop TL 9000 corrective & preventive action for all issues raised (STEP 25 & 26)(Accelerate works with Client)
Step 28
Final TL 9000 Registration Audit
ACCELERATE
 + Registrar perform the final TL 9000 Registration Audit. (Accelerate will support)
Step 29
Prepare TL 9000 action plan for registrar finding
ACCELERATE
 + Submit TL 9000 Action Plan & close Registrar Findings.. (Accelerate works with Client)
Step 30
Client Certified for TL 9000
ACCELERATE
 + Accelerate Registered Client in Accelerate Database as "TL 9000 Certified"
Step 31
TL 9000 Maintaining Upgrade & Training
ACCELERATE
 + Accelerate will provide. (If desired)

 

TL 9000: Internal Auditing

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